Sunday, May 5, 2013

How game elements and principles can creatively transform consumer behavior.



While doing my course work for my Gamification Class via coursera, I saw this video of Jesse Schell during the DICE Summit in 2010 (Design, Innovate, Communicate and Entertain). The video illustrates how the integration of game elements and game design techniques could creatively influence consumer engagement, brand interaction and marketing in the near future.

Adam Penenberg from fastcompany.com wrote an article about how video games infiltrate our lives and described Jesse Schell's intervention: Jesse Schell began his speech with the premise that a real-life game could be stacked on top of reality. You'd get points for, well, just about everything you normally do in the course of 24 hours. This was already happening, he explained, and the games were altering human behavior. What were American Express points and frequent-flier miles but games that reward loyalty? Weight Watchers? A game. Fantasy football? A game stacked on top of a game that influences the way you watch a game. In the Ford Fusion, a virtual tree is embedded in the dash. The more gas you save, the more the tree grows. They put a virtual pet in your car, he marveled, and it actually changes the way people drive!

Sensors, he said, have gotten so cheap that they are being embedded in all sorts of products. Pretty soon, every soda can and cereal box could have a built-in CPU, screen, and camera, along with Wi-Fi connectivity. And at that point, the gaming of life takes off. "You'll get up in the morning to brush your teeth and the toothbrush can sense that you're brushing," Schell said. "So, 'Hey, good job for you! Ten points' " from the toothpaste maker. You sit down to breakfast and get 10 points from Kellogg's for eating your Corn Flakes, then grab the bus because you get enviro-points from the government, which can be used as a tax deduction. Get to work on time, your employer gives you points. Drink Dr Pepper at lunch, points from the soda maker. Walk to a meeting instead of grabbing the shuttle, points from your health-insurance provider. Who knows how far this might run? Schell said. He offered psychedelic scenarios, like the one in which you recall a dream from the previous night where your mother was dancing with a giant Pepsi can: "You remember the REM-tertainment system, which is this thing you put in your ear that can sense when you enter REM sleep, and then [it] starts putting little advertisements out there to try and influence your dreams." If the ads take hold, you win big points for discounts at your local grocery store. "Then there's your office mate," Schell continued, "and he's like, 'Check out this new digital tattoo' " that he got from Tatoogle AdSense, and when you show him yours, you realize you're both wearing Pop-Tart ads. You get paid for the ads, plus 30 additional points just for noticing.

After work, you go shopping. Points. Your daughter gets good grades in school and practices the piano? More points. You plop down on your sofa for some television, and "it's just points, points, points, points," because eye sensors ensure that you actually watch the ads. In the meantime, you chat with other viewers, play games designed around the ads, and tally more points. Sure, it's crass commercialization run amok, Schell conceded, but "this stuff is coming. Man, it's gotta come. What's going to stop it?"

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